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Customer success stories
Video success stories

Customer success stories
Major League Baseball (MLB)
MLB Advanced Media increases its global audience with 24/7 online US baseball coverage using BT Managed Mediastream.
MLB

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Maritime and Coastguard Agency
BT Netstream services are at the core of the communications infrastructure operated by the Maritime and Coastguard Agency to make Britain's coastal waters safer.
Maritime

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Mercury Blue
BT contact centre solution helps enable Australian outsourced contact centre operator Mercury Blue to improve its business model.
Mercury Blue

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Meriter Hospital
A combination of BT consultancy and technology helps improve team communications and enhance patient care at Meriter Hospital in Wisconsin.
Meriter Hospital
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Mid Suffolk District Council: Customer Service Direct
A joint venture between BT, Suffolk County Council, and Mid Suffolk District Council creates a powerful platform for service delivery and greater efficiency.
Mid Suffolk District

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Mondi Packaging
Mondi Packaging engages BT to provide bespoke email hosting and connectivity services, to help standardise communications worldwide with improved resilience at reduced cost.
Mondi

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Müller
BT Remote Access is a recipe for productivity gains and cost savings for Müller's sales force at home and abroad.
Muller

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National Car Rental (NCR)
With its new global IP virtual private network, based on BT Multi-Protocol Label Switching, National Car Rental is transferring greater volumes of data at faster speeds.  As a result, it is processing bookings more quickly and offering its worldwide customers an improved service.
National Car Rental

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NCSL Online
NCSL Online is giving school leaders the leadership know how to promote educational excellence within their institutions – and if the uptake of users is any indication, pupils will be deriving the maximum benefit from this unique initiative.
NCSL

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Newcastle Building Society
BT has provided the Newcastle Building Society with an award winning Voice over Internet Protocol (VoIP) and skills-routing package that has enabled the mutual’s staff to handle 50% more calls, generating increased revenues.

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Newcastle upon Tyne NHS Foundation Trust
Newcastle NHS Trust was overwhelmed by literally hundreds of phone bills until BT helped it to take control through the combination of BT OneBill and BT Billing Analyst software.

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NHS
Alliance with BT helps NHS organisations improve efficiency with zero-touch e-invoicing solution.
NHS

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NHS Direct
A BT converged solution helps NHS Direct transform its customer experience with improved flexibility and productivity, enabling faster access to healthcare advice services.
NHS Direct

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NHS Direct Wales
A converged virtual contact centre solution provides the platform to help NHS Direct Wales improve service, reduce cost and enhance operational flexibility.
NHS Wales

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NHS N3 Infrastructure
Built by BT for NHS Connecting for Health, one of Europe's largest MPLS-based virtual private network is enabling the NHS to transform service delivery and standards of care.
NHS

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NHS North East
BT and the NHS Community in the North East deliver improved communications alongside significant savings.
NHS North East

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NHS Spine
BT and NHS Connecting for Health are building the NHS Spine, one of the world's largest transactional databases that forms the core of the NHS Care Records Service.
NHS

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North West London Hospitals NHS Trust
BT systems integration creates an IP-based converged networked IT services solution to unify communications and help improve efficiency at NW London Hospitals NHS Trust.
NW London Hospitals

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Northern Doctors Urgent Care
BT service package helps Northern Doctors Urgent Care to reduce communications expenditure, better manage costs, and simplify administrative processes.
Northern Doctors

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Northumbrian Water
BT Field Force Automation solution helps Northumbrian Water drive culture change, improve productivity, and enhance customer service.
Northumbrian Water

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Origo Services
Origo Services boosts financial services industry productivity with a BT-managed secure and scalable Public Key Infrastructure electronic certification service.
Origo

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P&O
A new converged environment for P&O Ferries' three European contact centres is boosting customer service, improving business resilience and increasing productivity.
P&O

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Panasonic
Panasonic selected an integrated BT Contact Central CRM sales and service solution to maintain its competitive position.
Panasonic

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Panasonic Electric Works Europe
BT networked IT services form the core infrastructure that underpins the collaborative business processes of Panasonic Electric Works Europe AG and helps support the company's "quality first" ethos.
Panasonic

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Pershing Limited
BT Dense Wavelength Division Multiplexing (DWDM) network and hosting services enable Pershing Limited to strengthen its business continuity arrangements with a real time remote synchronous data centre solution.
Pershing

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Powys County Council
A BT flexible working solution is aimed at achieving significant cost savings and productivity increases for Powys County Council, while providing a better work life balance for its staff.
Powys County Council

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Premiere Fernsehen
BT voice over IP technology with a usage dependent, pay-as-you-go business model has enabled pay-TV operator Premiere Fernsehen to enhance flexibility and improve productivity at reduced cost.
Premiere Fernsehen

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Prudential
Prudential is offering flexible wireless LAN access to key workers and mobile employees across its UK operation, as part of a broader transformation project with BT.
Premiere Fernsehen

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Purple Parking
New IP-based call centre solution boosts bookings and enhances traveller services.

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Regio College
In an outsourcing deal with BT, Regio College is leveraging new technology for future-oriented education.

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Repsol YPF
BT fuels Repsol YPF’s growth with a fast, secure network offering greater bandwidth at lower cost.
Repsol

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Reuters
When Reuters decided it was time to consolidate its various London offices to bring its 2,500 London-based staff together in a 10-storey headquarters building at Canary Wharf, BT was selected to provide the critical communications services centred on the new building.

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Roadrunner Records
BT MPLS ensures that Roadrunner Records’ business-critical applications never suffer. At BT, a problem is first solved and then talked about. BT has a goal-oriented approach and they never lose sight of the project.
Roadrunner

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Rotherham Brought Together
A pioneering public private partnership between Rotherham Metropolitan Borough Council and BT sparks cultural, organisational, and technological change for radically improved service delivery.
Rotherham

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Rotherham Metropolitan Borough Council
Rotherham Metropolitan Borough Council draws on BT expertise to implement best practice electronic procurement.
Rotherham

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Royal Cornwall Hospitals Trust
With fixed and wireless solutions from BT and Cisco, the Royal Cornwall Hospitals Trust is making enormous strides in improving the quality and efficiency of patient care.
Royal Cornwall

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Customer success stories S - Z

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