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Middle East & Africa

Did you know?
BT currently does business with 97 per cent of the Telcos across the African continent and carries a quarter of all Africa’s telecom traffic – between the countries on the continent and the rest of the world.

BT opened its first Middle East office in Libya in 1978 and then established operations in Nigeria, Oman, Saudi Arabia, South Africa and the UAE. 2007 will also see the opening of BT’s first office in Turkey, further demonstrating our commitment to the Middle East and Africa (MEA) region.

With staffed offices throughout the MEA region, BT has an extensive ability to serve its customers. The recent expansion of its regional headquarters in South Africa and the founding of a Middle East regional office in Dubai will greatly accelerate BT’s growth strategy in region.

In South Africa, the establishment of new operational and Business Management centres have underpinned an exponential increase in the company’s reach and capability. BT has specialists based in all the key centres across the region supporting a good number of the world's largest multinational corporations and many Middle East and Africa-based corporations.

BT’s strategy is to expand and strengthen its commitment to multi-site global organisations, while developing its local markets. The focus is on providing customers with the solutions and expertise required to meet their ICT needs, and deliver this through BT’s portfolio of managed services and solutions, from Internet Protocol (IP) and managed network services, all the way through to Customer Relationship Management (CRM), conferencing and full outsourcing solutions.

Network

BT’s MEA network connects clients directly to their locations throughout the world on BT-owned sub-sea cables. The network infrastructure is designed to ensure that BT’s customers' business-critical applications perform as effectively as possible by providing the shortest possible path, the highest resilience, and highest network availability.

BT is currently investing over US$100 million on IP and integrated voice, video and data infrastructure in MEA. BT’s international Virtual Private Network (iVPN) is based on the world’s largest Multi-Protocol Label Switching (MPLS) network which is being extended throughout the region giving service to an extensive list of countries including: Bahrain, Egypt, Lebanon, Kuwait, Morocco, Pakistan, South Africa, Turkey and the UAE. Nigeria and Saudi Arabia will be added to this impressive list soon. In addition, BT provides a long line iVPN service to Jordan, Oman, Qatar, Mauritius, Saudi Arabia and Tunisia.

Our end-to-end IP-based network provides just the right infrastructure to ensure that the delivery of the next generation of converged services is faster, more efficient and more cost-effective than ever before.

BT provides the presence where our customers want it to be, and we have the working partnerships to deliver connectivity anywhere in the region – and then to anywhere in the world.

Customers

Today, BT has over 500 customers at more than 3,000 sites in over 50 countries across the region. Our aim is to provide the solutions and expertise you need to support your global information and communications technology needs.

Recent customer successes have significantly enhanced BT’s capability across the Middle East and Africa region over the past year, growing its profile in the region.

  • Anglo American - With alliance partner HP, BT will manage the company’s global voice services, data centre operations and end-user workplace for seven years.
  • Unilever - The Unilever contract alone asks BT to operate in 33 Middle East and Africa countries, 17 of which are sub-Saharan, delivering full outsourced services.
  • Barclays Bank - BT deliver a PSTN firewall solution to Barclays Bank in nine African countries.
  • CSC - CSC has outsourced their entire internal voice, data and external voice services across Middle East and African to BT (regional variants are dependent on CSC's current service offerings per country).
  • VISA - The Managed WAN (MPLS migration) results achieved for VISA have yielded increased network availability of 99.99%.
  • Clicks - Managed Voice (PABX and VoIP) rollout to over 300 branches was achieved in less than three months.

 


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