The communications industry has played a major role in shaping the world we live in today. However, traditional telecoms providers face incredible pressure. Deregulation brings new competition. Advancing technology brings new challenges and opportunities. Universal connectivity has raised the bar for customer service.

Many providers feel they are fighting a losing battle with legacy infrastructure and processes. Customers want better service and reduced cost and thrive on new products and services, but your existing processes and infrastructure make product development difficult and expensive.

Communication service providers across all segments are addressing some of these challenges through:

• geographic expansion: extending to new geographic regions and building scale
• domestic consolidation: creating value through synergies, solidifying market position and improving competitive dynamics
• convergence: offering a complete product and service portfolio; rolling out a package of voice, video and data applications (multi-play); and leveraging the brand.

Working with BT helps you succeed, whichever segment of the communications industry you operate in.

BT Global Telecom Markets can help you.