Customer feedback drives our business priorities. BT has established a comprehensive customer satisfaction programme to focus on the areas that matter to you, creating a customer centric approach to everything we do.

Every year, we survey over 32,700 customers worldwide. We act on the results and the actions taken are closely monitored by senior management through a monthly forum.

To find out more on how our service initiatives are delivering results and increasing the level of very satisfied customers read our Customer Satisfaction newsletter: 

Customer Satisfaction: Keeping you in the picture