BT.com Customer Service Experience

Simple and complete global customer experience BT does truly provide a simple and complete global customer experience. You do business with one company through one global service offer. BT is investing around €90m on improving customer service, implementing a programme ranging from simplifying our Customer Relationship Management (CRM) infrastructure and incident reporting processes - through to improving the consistency of our delivery and the availability of our networks.

Expert Human Touch We have been serving global organisations since 1984. "BT's performance has been consistent and their willingness to work with us on creative, forward-looking solutions is what really sets them apart". Simon Glenister, ARINC read more >>				Global Presence and Local Reach BT's global service presence and local reach means we can meet customers' requirements wherever you do business. “It was important to us that BT has a team in Melbourne where the majority of the bank’s decisions are made”. Ben Fung, National Australia Bank read more >>

Market Leading Service Management and Collaboration tool: customer portal Interact with BT 24-hours a day via the web-based customer portal "Virtual Business Centre gives me access to my reports enabling me to spot anomalous traffic patterns at an early stage. It ensures 'mistakes' in tickets are spotted early on in the call and saves valuable time. We can inspect tickets without having to navigate through systems". Bob Peel, International Service Delivery Manager, Fujitsu Services read more >>				Service Level Agreements Clear language. BT offers its customers easy-to-understand agreements, measures and service credit rebates. "BT has a good feeling for what the market wants and is flexible when it comes to fulfilling its customers' special needs". Cor Nauta, Arcadis read more >>