What is Converged Service Management?
Global connectivity is steadily converging with ever-improving IT. Businesses are looking for global communications solutions that integrate networks and IT services into a single business infrastructure that they can rely on to operate their business. Today it is not possible to consider networks and IT in isolation, as the way they interact is key to business performance, and therefore a converged approach to their management is required.
Converged Service Management from BT focuses on managing both networks and IT through their lifecycle as a consistent service management process to meet the business requirements of your organisation. The process is underpinned by the Information Technology Infrastructure Library (ITIL) good practice which is the most widely accepted approach to IT service management in the world.
ITIL provides a comprehensive, consistent and coherent set of good practices, which BT is using for Converged Service Management to deliver service excellence and business effectiveness and efficiency.
ITIL processes underpin – but do not dictate – the business processes of an organisation. This enables service management good practice to be applied to customers' specific business environments to drive service quality as experienced by the customer, rather than as measured by the supplier.
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Customer needs
Today’s businesses face numerous challenges: you need to be globally connected, provide your customers with consistent services, provide your own people with the infrastructure to enable them to work effectively, and stay compliant with increasing regulations. To do this, you need to ensure that your ICT infrastructure and the rest of the business remain aligned.
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Converged Service Management from BT
BT can offer ITIL-based solutions to help our customer face the business challenges outlined above. If needed, we can provide independent certification of these good practice capabilities and governance through the ISO20000 standard.
We will work in partnership with you and your other suppliers to implement ITIL good practice processes to support and improve your ICT infrastructure to enable you to focus on what you do best. This provides numerous benefits, such as:
- Increased alignment of your ICT infrastructure to business needs through adoption of the ITIL framework
- Standard language and framework for service management in your extended enterprise
- More efficient use of your ICT infrastructure through standardised ITIL process management
- Integration of security into your ICT infrastructure through our security practice and alignment with ISO270000
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Why BT?
- We have over 20 years of experience serving global customers.
- We have extensive experience in ITIL and ISO20000, beginning with ITIL implementation in our UK National Health Service (NHS) contract in 2002.
- Our worldwide service presence and local reach mean we can meet your requirements wherever you do business and whenever you need support, 24 hours a day 365 days a year.
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