To protect your business, BT has a cross-portfolio Service Level Agreement – covering service delivery, availability and restoration by site. It gives you the opportunity to benefit from a consistent and complete, end to end offer.
- BT understands that each customer solution is unique and whilst some sites are key to their operations, others are less critical.
- Through target based SLAs, BT is able to offer a solution, designed to specific configurations, which will yield the required target availability at a given site.
- Target based SLAs offer the opportunity to design a flexible, responsive SLA according to a customers business needs.
- Coupled with an aggressive incremental service credit plan, target based SLAs offer peace of mind and assurance that BT will strive to deliver the performance levels you expect.
What do BT SLAs cover?
BT's SLAs cover the three primary service dependencies:
- Service Delivery
All service components delivered on an agreed date - where we fail, a service credit will apply
- Service Assurance and Availability
Configuration based site targets designed for optimum availability and restorability
- Network Performance (for MPLS and Internet Access Service only)
BT's Service Level Agreement also includes network performance targets for RTD, packet delivery and jitter for MPLS and Internet Access Service.
