BT's customer portal is a newly upgraded, leading-edge, eService tool that manages your service needs 24 hours a day, 365 days a year, wherever the Internet is available. It provides a wealth of realtime information to extend your control of network support operations and improve communications. Recent enhancements include:
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an easier-to-use interface,
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a single multi-lingual view of customer tickets and orders, accessible using a wider range of browsers,
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contextual help to guide you through all functions.
BT's customer portal is a comprehensive suite of e-service management applications. It includes numerous features to help you monitor even the most complex network more effectively and provides all the information you need to make more informed decisions to optimise your network availability and performance.
BT's customer portal is designed to enhance your support relationship with BT and our service suppliers. It is available globally and across the full range of BT offerings, and provides realtime access to back-office information - not just a static view of 'cleansed' data.
BT's customer portal provides an online window to a wealth of information to help you take more control, enhance support and improve network availability. You can communicate online with BT and our service providers quickly and efficiently, without any language or geographic limitations, to check the status of any outstanding issues.
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Benefits
- Provides advanced support via the Internet 24 hours day.
- Is free of charge and requires no additional hardware or software.
- Ensures you have access to all the information you need to manage your network to maximum availability.
- Provides a useful tool to help speed up the fault diagnostic process.
- Saves time and increases your control.
- Guarantees fast resolution of any problems.
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Key Features
- Trouble Ticket Status: view online ticket status.
- Ticket Creation: easy-to-use trouble ticket creation facility enables you to specify a fault and set severity levels online.
- Order Status: review online status of placed order.
- Order Request: place simple order requests online.
- Product Performance Reports: view or download reports online.
- Product Traffic Reports: view or download reports online.
- Planned Maintenance Notices: receive online notices about upcoming maintenance.
- Critical Outage Notices: receive on-line notices about critical outages.
- Shared Web Folders (50+ Mb per customer): share information online with your (service) account team.
- Targeted Messaging: Receive online messages specifically addressing your company or your services.
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Technical Specification
In order to access BT's customer portal you need a PC with internet access. The url is:
https://www.myaccount.globalservices.bt.com. A secure username and password can be provided by your account manager.
Configuration is required including:
- PC with internet access (Fixed or Dial-Up).
- Netscape Version 4.0 or higher, Internet Explorer Version 5.0 or higher and Firefox.
Companies are also required to configure their browsers to accept 'cookies' to gain access to BT's customer portal.
Access to BT's customer portal is via a secure Web ID and PIN. User Authentication includes server based Verisign certificates to provide 128-bit SSL encryption of the communication channel between the client PC and the reverse proxy server.
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