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Turning innovation into value |
| How do you turn innovation into value? Can a large company really be innovative? Is it just about R&D spend, or is something else needed? A BT breakfast discussion held at the World Economic Forum in Davos produced some fascinating answers…
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| BT ‘Golden Ears’ ensure call quality for 21CN |
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A team of voice quality specialists - the ‘Golden Ears’ – has a key role in the development of BT’s 21st Century Network. Each member of the team has highly refined audio senses: their mission is to maintain the high quality of voice communications when traditional PSTN is replaced by IP networks for voice communication.
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| Creating a world-class customer service experience |
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BT Global Services has combined its existing customer service and network organisations to create a new global CS&NO operation: a single source of service and expertise for BT customers, with over 14,000 highly skilled customer service and technical professionals in more than 170 countries.
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| The business value of security |
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Effective IT security can improve the bottom line of any organisation if it is implemented correctly and based on thorough risk assessment. Research shows that significant savings can be made – but many companies still regard security as a necessary evil and a cost burden.
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