Optimising business performance
Controlling application performance remains a top priority for organisations, and yet few know what resources are being used at any given moment on their network. The cost of application downtime can be as high as €3m per hour depending on the industry. Upgrading bandwidth is often not the solution, as poor performance can be the result of an unseen problem such as a server, user, backend database, or a poorly configured application.
Award-winning services
BT’s Applications Assured Infrastructure (AAI) has been recognised for its excellence around the globe.
- Market recognition: In November 2006, commended in the “Best Managed Service” category at the prestigious World Communication Awards 2006.
- Global differentiator: Frost & Sullivan’s award to BT as Service Provider of 2005 for Asia Pacific recognised the contribution of AAI as an innovative service for BT.
- Reach and focus: AAI has over 130 customers across the globe serving over 20,000 customer sites. Our 200 AAI experts understand the enterprise applications space and multiple industries.
- Application visibility: Online dashboard shows 24x7 performance for key applications, locations, users and servers – and provides SLAs based on the applications' performance.
- Production-engineered service: BT’s AAI service is ‘production engineered’ to deliver high quality results at lower cost than ‘do it yourself’ approaches.
Getting the IT infrastructure you want
BT Applications Assured Infrastructure (AAI) offers a wide range of benefits, enabling you to:
- Maximise the value of existing IT investment
By identifying, pinpointing and quickly resolving application performance problems, so that service delivery targets can be achieved
- Improve user experience
By identifying, pinpointing and quickly resolving application performance problems
- Plan for future growth with confidence
By preparing your infrastructure for converged communications, so that new applications including SAP or VoIP can be rolled out without disrupting existing operations
- Increase your control of critical applications
By optimising your infrastructure in realtime so you can boost workforce productivity and end-user experience
- Ensure business continuity
By reducing downtime and helping you implement resiliency options and on-going reporting
How BT can help optimize your operation
AAI comprises two main areas: Consultancy Audits and Continuous Performance Management services.
AAI helped the data-centre team at one global manufacturer shave months off its implementation time, saving €3 million in unnecessary software costs:
- The company’s business drivers – a recent M&A, move of operations to China, and roll-out of SAP and server consolidation – were established during the first phase of customer engagement.
- Supply chain processes and information flows were evaluated and linked back to business KPIs and metrics; areas for optimisation were revealed through a global audit and including modelling of the mySAP application
- Optimum communications design was established by user requirements profiling
- Continuous performance management service analyses operations 24x7
Infrastructure savings that count
BT Applications Assured Infrastructure (AAI) can help maximise return on investment (ROI) in various ways. For example:
- A large automotive company improved the ROI of a critical business application by 60% in six months
- A major European financial institution reduced IT and networking services costs by over €7m a year
- A global systems integrator improved service delivery and helped avoid costly punitive contractual charges
- A large pharmaceutical company accomplished the successful global roll-out of an agile IP infrastructure
- A large retailer saved over €5m a month in lost customer sales
