Customer service as a key differentiator

Today’s consumer is demanding – and customer service is a key differentiator. You strive to balance improved customer service with driving down the cost. Effectively you need to do more with less – contact centre efficiency and business agility are paramount.

You also want to use the latest technology, and address security and disaster recovery, whilst using a distributed and mobile workforce.

Using our world class experience to run your contact centres

BT and Avaya can deliver a contact centre solution that flexes to meet your business needs. You are free from capital budgets and technology constraints, and can deliver exceptional service levels internally and externally.

BT and Avaya have a strong global partnership with collaboration on R&D projects.  They provide world leading contact centre solutions across product, service, and maintenance portfolios through:

• global reach
• delivering bespoke solutions
• round-the clock support
• geographic service coverage
• access to parts and supplies
• joint global customer experience

Both are Gartner Magic Quadrant Leaders: BT is a leader in global reach, and local presence intelligent networked IT services; Avaya is Number One in IP telephony, unified messaging, conferencing, and contact centres.

What BT Hosted Contact Centre with Avaya can do for your business

We provide a fully managed service, end to end, so that you can get on with the business of running your contact centres. This frees you from capital budgets and technology constraints, and enables you to deliver exceptional service levels internally and externally.

You can now meet a business need without flinching at the capital costs – and make sure you get the technology you need, when you need it. 

As a result, you will be able to manage your operational costs – your management time and effort as well as using your resources more effectively and efficiently. You will know the cost of each agent, and know how efficiently you are operating.