Why BT

CRM expertise

• BT has the breadth of experience to make customer relationship management (CRM) work for your business.
• We are one of the biggest customer facing organisations, managing 21 million customers in the UK alone.
• BT has deployed more than 4 000 contact centre solutions across the globe.

Leader in network hosted solutions

• Our secure hosting environment provides world-class resilience, availability and network options.
• This can include provision via internet, virtual private network (VPN) environment and broadband.

Breadth of portfolio

• Contact Central’s CRM product portfolio, which contains hosted and customer premises equipment (CPE) products of differing levels of functionality, supports OnDemand.
• This comprehensive portfolio will enable your organisation to effortlessly refine its CRM solution as it evolves.

Range of service packages

• 3-day free trial
• BT Standardcare support.
• BT Totalcare

Training

• BT delivers a range of training options free with the basic subscription. This includes a large library of role-based online tutorials and live interactive web courses.

In life support packages

• The packages can help your business successfully roll-out and optimise the performance of the OnDemand application.