Outstanding service to your customers
Advanced routing features ensure customers are connected to the most-qualified available agent, regardless of the contact media used. Options available include "follow the sun" routing to enable you to deliver outstanding service round the clock using agents in other time-zones, within their normal business hours.

Uniform to all your customers
With the range of access numbers, tariffs and routing plans available, you can offer all your customers the same service independent of their geographical location. Furthermore, BT's global intelligent network enables you to bring together disparate sites seamlessly to deliver a single service centre.

A total contact strategy for your business
With BT's global service, you can adopt a unified contact strategy across multiple sites, including different access number options and methods (web, email and fax in addition to voice).

Flexible contact centre management
All contact centres can be managed as a single entity, with Web-based reporting and routing management tools to review the operation of the system and make adjustments in real-time.

Increased convenience through a single supplier
BT can manage the entire operation and provide a single point of contact - removing the complexity of conducting business with multiple suppliers in different locations.

Cost reduction by increasing efficiency
With BT's global network you can use your agents in a more effective way, distributing workload across sites to ensure that no calls are missed and all agents are busy.