Multiple Service Number options
BT offers a range of number options and tariffs, both nationally and internationally, including, national rate, domestic and international freephone, universal international freephone, shared cost, premium rate and national/ geographic numbers. Depending on the image that suits your service best, you can choose a 'low barrier' freephone number, a revenue-generating premium rate number, or a combination of different services, all managed by a single supplier. Where available, number portability is also supported.

Call Routing Features
Advanced routing features ensure customers are connected to the most-qualified available agent, regardless of the contact media used. Options available include "follow the sun" routing to enable you to deliver outstanding service round the clock using agents in other time-zones, within their normal business hours. The routing features ensure that customer calls are always handled as effectively as possible. Call Routing options include distribution around times of the day, week and year, geographic point of call origin, menu-based and load sharing options across a network of contact centres.

Value-added features and applications BT Global Inbound Services also offers a suite of value added features and capabilities that enable you to customise and manage your contact centre operations with maximum efficiency and flexibility:

Available options include:

Multi-lingual/multi-national Network Interactive Voice Response (NIVR) for conducting simple transactions automatically.
Gateway, enabling a real-time interface for customer databases to control call routing.
Multimedia Contact Centre Service, a Hosted Virtual ACD providing IVR, co-browsing, email, web chat and toll-quality voice service to the desktop. Learn more on Multimedia Contact Centre Service

Reporting
BT Global Inbound Service offers insight in the performance of your contact centre by showing clear overviews of call related information. Web based reporting enables monitoring on a per country and per number basis. Comprehensive reports help you to optimise your operations and if needed you are able to respond by increasing staff, adding lines or re-routing calls to maximise efficiency.

Core network
BT Global Inbound Services runs on BT's managed voice platform, a resilient, circuit-switched intelligent network that is owned and managed by a single supplier, and which provides extensive global reach throughout Europe, Asia-Pacific and the US. This outstanding global network enables you to manage calls in the most effective way possible for your business, and deliver outstanding service to customers, and is backed by the most experienced network management group in the industry letting you rest assured your service is safe in the hands of BT.