BT Converged LAN currently includes the following products and services:

Cisco CPE

Managed IP Telephony solutions

BT voice services and associated applications are built around the Cisco Unified Communication System. The Cisco Unified CallManager extends enterprise telephony features to packet telephony network devices such as IP phones, media processing devices, Voice over IP (VoIP) gateways and multimedia applications.

Managed LAN solutions

This includes the design, installation and management of intelligent LAN switches, based on the Cisco Catalyst switch series.

Managed Wireless LAN solutions

BT offers customers a Cisco Unified Wireless Network which includes the following sophisticated features for seamless mobility:

• Support for wi-fi multimedia (WMM),
• Quality of service (QoS),
• Virtual LANs
• Fast, secure layer 2 and layer 3 roaming
• Advanced WLAN security and
• A radio frequency (RF) site survey

Service options:

Professional Services

• Our expert consultants can assist in the following areas:
  • Complex application design and deployment
  • LAN Healthchecks
  • Layer 3 LAN design
  • Voice/data convergence
  • Combined LAN devices (eg Switch/firewall)
  • LAN discovery
• Converged IP Training
  Customer on-site training includes:
  • Pre-installation planning
  • On-Site Go-Live Support
  • Cisco IP Telephony System Administration
  • Cisco IP Telephony End User Training
  • IPCC Express Administration and User Training
  • Unity Voicemail and Unified Messaging – administration and end user training
  • ARC – Operator Console User Training

Service Level Agreements

• On Time Delivery
• Service Availability

Performance Reporting

• Silver Package: indicates the status of service options, including LAN devices, as well as providing trend information and a LAN health summary.
• Gold Package: Silver Package features plus more detailed reports and charts on health-index values, performance and availability.
• Platinum Package: includes the Silver and Gold Package features, as well as customised reports that can run at selected intervals.

Configuration Management

• Software moves, adds and changes (SMACS)
• Archive active LAN software configurations
• CPE software upgrade management
• On-site archive and restore services

Proactive Fault Management

• Rapid Diagnostics Service: enables remote access to your network to diagnose and repair faults
• Proactive Alarm Monitoring: entry-level fault monitoring service identifies potential problems
• Proactive Fault Management (LAN): actively accesses devices to monitor performance indicators
• Critical Port Monitoring: proactively monitors nominated individual ports at five minute intervals
• Help Desk

Maintenance

• Standardcare: maintenance in standard working hours, excluding weekends and bank holidays, and offering a response time by the end of the following working day
• Totalcare: around the clock maintenance with a response time of less than four hours.

Project Managed Installation

• Project management: agreement of a project rollout plan and management of the implementation
• Commissioning: design, commissioning and testing
• On-site equipment installation: loading the configuration, functionality testing, checking network equipment visibility and conducting end-to-end solution testing
• Staging: ranges from simple box testing (plug and power on tests) to full racking, configuration and network replication

Equipment Purchase Option

• Customer owned
• Leasing arrangements (subject to availability)
• Rental

Network

• BT MPLS