Your customers always want more. And in the digital networked economy, competition is fierce, choice is plentiful and time is scarce. You need to deliver the best customer service in order to retain your key position in the marketplace. But how can you stand out from the crowd? Choose BT to help you. Our Multimedia Contact Centres offer features such as intelligent call routing, workforce management and campaign and planning management to put your customer in charge - and help them contact you how and when they want. Which means greater customer satisfaction, and a stronger foothold in the market.
BT Hosted Contact Centre with Cisco
Your customers want to communicate with someone who can help with their inquiry – they don’t call to listen to music or endless menu options. Unify your contact centres and ensure your customers get through to the right person, right away.
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BT Hosted Contact Centre with Avaya
Optimise your entire contact centre resources with BT Avaya OnNet. BT provides Avaya Contact Centre technology on a "pay-as-you-go" basis, on a per-seat/per-month pricing model. There is no capital investment in contact centre infrastructure, and you access advanced technology on demand. You can flex capacity and/or geography as demands on your business change.
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BT Global Inbound Services
Managed by a dedicated BT Business manager and team on the your behalf, could be the solution you've been looking for.
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BT Customer Management Optimisation (CMO)
An approach to improving the performance of customer interaction. CMO helps organisations to meet the real needs of their customers, eliminate process failure and achieve sustainable cost reduction in customer facing operations.
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Next Generation Contact Centre (NGCC) - Powered by CosmoCom - Optimise our Contact centres with BT NGCC - a pre-packaged "ready to go" Multi media contact centre with a flexible commercial "pay as you go" and operating model. BT NGCC offers open interface technology leading to business applications combined with a full IP,skill based, multi channel contact routing, contact analysis and an instinctive administration tool. BT NGCC is offered as on-net or on-demand or a hybrid of both to give complete geographical and seasonal flexibility.
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BT Hosted Contact Centre with Genesys
BT’s Hosted Contact Centre with Genesys is a BT-hosted, multimedia solution, delivered on on a per-seat/per-month pricing model developed to transform citizens’ interactions. It reduces capital expenditure and minimises risk, while improving service experience and delivery.
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Customer Intelligence
Customer Intelligence offers you a cost-effective selection of capabilities to place your contact centre at the heart of your customer experience, enabling optimisation and excellent service provision through multiple channels.
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Outsourced Contact Centre Services
The contact centre is evolving. Save your organisation costly technology and training investment by allowing BT to do it for you to an award-winning standard.
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