BT's aim to provide comprehensive, world-leading customer service, that will meet or exceed your expectations. Our flexible portfolio allows you to create service solutions to meet your specific business requirements, now and in the future.

• Service Management
  Easy access to support services, via e-mail, fax, and telephone or through BT's customer portal.
  
  
• Order & Implementation Services
  Transparent, professional service delivery within the dates agreed for simple and complex projects.
  
  
• Fault & Repair Services
  Easily accessible and convenient service that takes complete ownership of any service interruptions, keeping you informed of progress until resolution, within agreed time to repair targets. You will have access to a designated customer service support centre 7x24x365 and can opt for 7x24 Fault Restoration options for access circuits where available.
  
  
• Network Management Services
  BT provides proactive network management for core services and your end-to-end network.
  
  
• Report & Information Services
  Essential information on product performance and service management to ensure that your business is aware of how our services are performing against key indices especially where agreed service levels are in place. All of the reports are delivered via BT's customer portal and e-mail.
  
  
• Billing Services
  Simple, clear and easily understandable billing services in your local language and currency, delivered in the media and a frequency of your choice.