Convergence is having a huge impact on business as well as technology strategy. Converged IP networks reduce cost and complexity: a common infrastructure for voice and data communications helps reduce system administration, hardware and support costs. At the same time, a converged IP network can offer a much broader range of services with little or no additional investment.
Converged networks also provide a platform for value-added communication and collaboration services. Convergence lets you integrate voice, email, instant messaging, conferencing and presence management to boost productivity and create new, more valuable ways of working. A unified infrastructure also makes it easier to cater for different user and access requirements across the business.