Provide a more efficient citizen-focused, contact centre

The Varney report calls for more efficient, higher quality public sector contact centres. BT can help you deliver advanced citizen-focused services without capital investment and at reduced risk. Our multimedia hosted contact centre solutions support flexible use of agents, home-working and remote office set-up. Intelligent, skills-based routing enables a virtual team of agents – anywhere. So you can deliver fast, efficient citizen services, with 24/7 availability through multiple contact channels, while reducing the costs.