Citizen-focused, user friendly services

Local, central and devolved government organisations, just like any other contact centre, must handle complaints, requests and enquiries while providing accurate accounts of call histories. BT can replace your dated on-site systems, offering municipal governments innovative benefits to help improve productivity and efficiency while reducing costs & risk.

Our hosted solutions provide you with a more flexible and efficient contact centre. To ensure social inclusion, staff can work remotely and even share data with other government departments and local authorities – working together to share skills and resources.

With BT, updating your systems becomes a thing of the past. We will meet your needs as your departments grow. Our multi-channel capabilities offer you increased functionality over one platform, and provide citizens with a greater variety of contact options. The expense to your business is also reduced, as the cost of our hosting centre is absorbed by multiple organisations, enabling you to benefit from economies of scale.