Provide citizens with a world-class service
Managing citizen relationships efficiently is more important than ever. BT's Hosted Contact Centre with Genesys solution can help your organisation deliver the efficiency and flexibility called for in the Varney report.
BT’s Hosted Contact Centre with Genesys expertise is unique because of our:
- Size of base – We manage one of the largest multimedia contact centre operations in Europe. We service 20 million of our own customers, and have deployed contact centre solutions in over 800 companies across 4,000 global sites.
- Skills and accreditation – We have 25 years’ experience delivering contact centre solutions to organisations of all sizes across the public & private sector in Europe, APAC and America.
- Flexible deployment options – BT can offer a range of contact management deployment options including customer premise, managed, hosted or fully outsourced.
- Pace of adaptation – We enable you to move at your own pace when upgrading to an IP or hosted solution, providing a modular upgrade path and technical roadmaps.
- Low risk approach to migration – We help ease the transition from TDM to IP, minimising the impact on existing assets by implementing a roadmap to a fully hosted solution.
- Certified security – BT has received a restricted classification from the UK Government’s own Communications-Electronics Security Group (CESG) which is a sub group of Government Communications Headquarters (GCHQ).
