BT’s Next Generation Contact Centre (NGCC) can transform the way your business manages communications with your customers. BT NGCC can potentially help reduce costs within your contact centre while improving customer experience.

Increased customer satisfaction

Your customers will benefit from multi-channel access to your organisation. Through using intelligent contact routing technology you can match your customers directly to the employees best suited to handle their enquiry. This will improve customer experience, and increase staff satisfaction.
Greater business agility

You can start small and adopt a “pay as you go” model. This offers improved flexibility and a cost-effective solution for small sites.  You then adapt to changes in your business requirements – such as seasonal fluctuations or new business demands – adding or removing technology as required.
Lower cost of ownership

The hosted and on-demand setup option provides for a quicker rollout, lower upgrade charges and less technical risk.

Reduced risk, cost and implementation time

BT NGCC can potentially reduce risk, costs and time to deliver by combining technology from leading suppliers with networking and delivery experience from BT.

Quicker return on investment

BT NGCC offers a swift implementation and low capital outlay. In addition, administration is centralised and provides improved automation. Training can be integrated and the use of available resources optimised.