Key features

BT NGCC will add real value to any organisation seeking to integrate a multi-channel contact centre solution set into their existing contact centre infrastructure. BT NGCC offers powerful features:

Low risk:

• This low-risk solution can help reduce your commercial risk
• Hosted Contact Management service based on a “pay-as-you-go” model
• With on-demand up and running virtually immediately with the benefits that you do not need to install software or buy hardware.
• Delivering the leading edge technology you need today

Simple:

• Immediate Web-based access to your contact management application
• Easy-to-use interface with built-in tutorial modules to reduce your user training requirements
• Simple and fast set-up

Scalable:

• Fully scalable, hosted contact centre solution has no limits to the number of users: either large or small  – right up to the limits of your network capacity
• Grow or reduce your operations as quickly as required

Empowering:

• Suite of sales, service and marketing tools to facilitate the automation of your operations
• Sales forecasting and lead-tracking tools for your sales and marketing staff
• Access to a knowledge base to help customer representatives answer queries
• Empower your workforce and deliver improved efficiency, effectiveness and profitability

A unified view of your customers:

• Integrated contact management application provides sales, customer service and marketing tools through a single user interface
• Increased growth through cross-sell and up-sell opportunities
• Consistent user experience improves customer satisfaction, loyalty and retention

A portfolio of flexible Contact Management options:

• Flexible Contact Centre solution can be hosted, on-demand or a hybrid of the two
• Can incorporate multimedia functionality and evolve in the way that best suits your business
• Your solution can be refined as your business requirements change

Benefits of a powerful CRM on-demand solution:

• Immediate return on investment and no capital expenditure
• Delivers a fast, flexible, low risk CRM that is accessible and easy to use
• Scalable solution that can adapt to your business needs