Network
Voice:

• Voice – domestic and International
• Third-party inbound service
• VoicePort/OneVoice
• Third-party outbound service

Data:

• BT MPLS (Multi-Protocol Label Switching)
• In-country ADSL service
• Internet access
• Third-party data network

Customer site services

• LAN/Managed LAN
• Managed Desktop

Contact management platforms and applications

• BTNGCC On Demand
• BT NGCC On-Net
• BT NGCC Optimising
• Bespoke Contact Management application
• BTNGCC + CRM OnDemand – (powered by Contact Central OnDemand)

Advanced voice functionality

• Voice Recording
• Voice Archiving
• Voice Recognition (IVR)
• Text-to-Speech (Advanced speech)
• Predictive Dialling

Performance optimisation and tracking

• Wall Board
• Workforce Optimisation 
• Adherence to KPIs 
• Workforce Management
• Analytics
• Advanced Reports (non standard)
• Contact Central OnDemand Analytics (powered by Siebel Answers)

Business applications
CRM and database hosting

Customer Relations Management (CRM)

• CRM Generic (Siebel)
• CRM Enterprise
• CRM Professional
• +CRM OnDemand (Powered by Contact Central OnDemand)
• BPR (linked to Siebel)