Why BT for Contact Management Solutions

• Industry experience: BT is one of the leading industry service providers, with extensive experience operating and implementing major contact centre operations. This includes process re-engineering and change management programmes.
• Key partner relations: BT’s strategic relationships with suppliers such as Nortel, Oracle, CISCO, Avaya, CosmoCom and Siebel reduce risk, cost and time delivering your solution.
• Knowledge of contact centres: BT has considerable experience of customer management, gained from implementing and operating large scale contact centres. BT has deployed over 4000 contact centre solutions across the world and in all industry sectors.
• Operational experience: BT has 21 million customers undertaking 12 million transactions per day through a customer services effort that comprises 20,000 agents, 16,000 field engineers and 2,500 sales people.
• Proven ability to reduce costs: BT Retail’s CRM transformational programme has resulted in significant cost reduction, reduction in customer dissatisfaction and a consolidation of contact centres.