The challenge of converging voice and data services

Many organisations have implemented VoIP (Voice over IP) as the first wave of convergence into their organisation – and many BT customers are reaping the rewards. The main challenges to VoIP are to bring the voice and data worlds together without disrupting the organisation; to help ensure the smooth running of all voice and data services; and to check that all changes fit in with the organisation’s business processes and supporting applications.

A tailored solution

BT Onevoice helps maintain operational performance by delivering voice traffic over both traditional and new-wave networks while maintaining your quality of service with minimal disruption. In addition, it can help reduce costs, increase productivity and prepare your business for the future.

BT will work with your company to offer a smooth transition path between traditional and new-wave voice services.
BT’s experience and expertise will help ensure the best possible option for individual customers.
BT Onevoice is an award-winning service, receiving the Business Development Strategy Leadership Award from Frost & Sullivan in October 2006.
BT Onevoice has won the Best Converged Voice/Data Product or Service Award at the IEC C5 Networks Event 2007. BT Onevoice was quoted by IEC as "An early leader in the evolution to true convergence”
BT is at the centre of the move to convergence, with proven experience across a range of convergent technologies.

Improving customer convenience

BT offers a wide portfolio of services within the BT Onevoice proposition, which makes it convenient for you to roll out convergent services at your own pace.

Simplicity: BT Onevoice enables customers to use a single supplier, with one contract and one bill, rather than using one for their IP telephony system and another for their traditional legacy system. This provides you with a seamless migration between TDM and IPT.
Flexibility: Your organisation will be able to move to IP telephony at a pace that suits you. This also means that existing hardware can be used until it becomes obsolete, ensuring maximum return on investment.
Future-proof: BT Onevoice can incorporate new features as they become available, so that it remains on the leading edge of propositions. It fully supports BT’s latest developments such as BT Corporate Fusion and Managed LAN.

Towards convergence

One BT customer told us: “All my traffic goes over the PSTN, locally, nationally and internationally and all the buying for telephony is done locally. We have poor control over the costs.”

BT Onevoice is designed to help you:

Consolidate – Make outbound domestic and international calls, regardless of underlying technology.
Converge – Migrate your consolidated infrastructure into a converged infrastructure, incorporating TDM and IP PBX on a common platform.
Extend – Unify and extend your communications. If you want to add IP voice sites in new countries, BT’s MPLS network and TDM-based (global managed voice) network integration gives you a seamless Voice VPN across a number of countries with common attributes.

Reducing costs

BT Onevoice can help you to reduce costs, enhance efficiency and increase productivity by:

Controlling and predicting costs through our very transparent and competitive pricing structure.
Consolidating your voice estate, thereby lowering your operational, network and administration costs significantly.
Providing you with an accurate roadmap and streamlining the migration process, helping you plan your growth, realise your full business potential and invest in a future-proof infrastructure.