At BT, we want to give you the fullest possible customer experience. That's why our solutions incorporate a mix of products, services and expertise. Each element is individually priced, so you can choose a solution with the blend of services within one contract.

For added value you can take advantage of our Extended Services package, choosing from a range of analysis, design and support solutions that can be tailored to your business.

Service Feature Details

• Professional Services
  To help you get the most out of your Premises Based IPT service, BT's technical consultants are available for your commission. Using their wealth of experience in the design and deployment of converged solutions, they will help you optimise your network to help ensure that you are using it to its full potential.



• Service Level Agreement
  To ensure you receive the levels of service and performance your business needs at all times, BT provides fully comprehensive Service Level Agreements.



• Configuration Management
  For added peace of mind, we can help you manage your service configuration and guard against losing important information. Our Configuration Management services range from software updates, moves, adds and changes to archiving and restoration of data.



• Fault Management
  To eliminate any disruption to your business, we will endeavour to correct any faults remotely, automatically and unobtrusively, before they affect your service.



• Helpdesk
  Our in-country helpdesks provide you with a single point of contact for any queries or minor issues you may encounter. They can also provide information about your equipment and services.



• Maintenance
  Whatever your business requirements, we can provide a maintenance service to match, ensuring that you get the level of support you need.



• Provision
  We provide a range of options to help you get your applications up and running as quickly as possible. These include: Project Management, Design & Commissioning, On-site Installation and Staging.



• Equipment
  BT will take responsibility for the supply, installation and maintenance of all Cisco CPE and network components as well as IP Telephony hardware, software and IP phones. Where applicable we will also supply and install LAN switches, Wireless LAN and firewalls.



• Network
  To ensure you receive the best possible voice quality, your voice traffic will be run across BT MPLS, a class-of-service enabled IP Virtual Private Network which ensures high-quality voice in an IP environment.