BT’s Unified Communications and Collaboration (UCC) Professional Services, such as discovery, analysis and audit, project management, design and integration, support BT Cisco Unified Communications Applications, which include:

• Unified communications platforms: support unified messaging, presence, mobility, multimedia conferencing and collaborative contact centre solutions
  • Cisco Unified Communications Manager Express
  • Cisco Unified Communications Manager
• Unified communications clients
  • Cisco Unified Personal Communicator: allows easy access to voice, video, instant messaging, web conferencing, voicemail and presence information from a single, multimedia interface.
  • 7900 Series Cisco Unified IP Phones: facilitates delivery of XML applications and unified communications solutions onto the desktop
  • Cisco Unified CallConnector for Microsoft Office: streamlines communications and facilitates collaboration.
• Presence and mobility applications
  • Cisco Unified Presence: delivers presence solutions and facilitates interoperability with Microsoft and IBM environments.
  • Cisco Unified Mobility: device mobility and single number reach solution.
• Messaging: voicemail and unified messaging solutions
  • Cisco Unity Express
  • Cisco Unity Connection
  • Cisco Unity
• Conferencing for collaboration
  • Cisco Unified MeetingPlace Express: integrated voice and web conferencing solution with optional integrated video
  • Cisco Unified MeetingPlace: fully integrated voice, video, and web conferencing solution.
  • Cisco Unified Conferencing for TelePresence: connects Cisco TelePresence systems in a multi-site TelePresence meeting.

Improving customer service at Caixa Galacia

Spanish financial institution, Caixa Galicia, chose Cisco Systems and BT as technology partners to create a five-year roadmap to improve internal efficiency and customer service. BT delivered:

• A converged IP voice and data network for 550 branches
  
  
• 3,200 Cisco IP phones (initial rollout)
  
  
• An end-to-end IP telephony solution with Cisco products and services:
  
  
  • The Cisco CallManager call processor
  • The Cisco Unity Platform
  • Cisco IP telephones
  • Cisco catalyst switches
  • Cisco 7200 series routers router
  • Cisco AS5000 Series Universal Gateways.
  
  
• In the subsequent phases of the project, Cisco’s wireless technology will be incorporated for advanced services in the bank’s entire network of branches and the company’s headquarters.

Cisco and BT lower cost of ownership at Caixa Galicia

Besides improving customer service, this solution at Caixa Galicia, a leading Spanish financial institution, will significantly reduce total cost of ownership as:

• BT’s solution frees up financial resources, which can be invested in alternative lines of business and new product offerings.
  
  
• Best-in-class communication technology from Cisco improves overall efficiency, improving access to network information and improving mobility, with associated cost benefits.
  
  
• Voice and data convergence in a single IP network simplifies network infrastructure and reduces network administration costs.
  
  
• Internal calls are routed across a wide area network (WAN) to reduce call costs.

Next Steps

Contact a BT Account Manager to learn more about how BT Managed Cisco Unified Communications and Collaboration Applications can help your organisation work smarter and reduce costs.