BT’s Unified Communications and Collaboration (UCC) Professional Services and BT Managed Nortel UCC offer a comprehensive UCC solution. The BT Nortel UCC portfolio includes:
CS1000 and Meridian 1
- Nortel Communication Server (CS) 1000 IP phone system
- Nortel Communication Server (CS) 1000
Nortel CS 1000 supports a broad range of business applications, such as:
Unified messaging
- Nortel CallPilot: brings voicemail, e-mail and fax into one easy-to-use mailbox.
- Nortel Integrated Call Director: a personalised, one number find-me service that provides greater control.
- Nortel DECT Mobility: a digital enhanced cordless telecommunications (DECT) solution.
Audio conferencing
- Nortel Integrated Conference Bridge: reduces travel time and expense; improves teamwork; speeds up decision-making and shortens project lead times.
Contact Centre solutions
CS1000 and Meridian 1 support a range of contact centre solutions.
- Nortel Integrated Recorded Announcement: a fully integrated, multi-featured, digitally recorded announcement and music on hold service. Multimedia
- Nortel Multimedia Communications Server: delivers multimedia communications including telephony, conferencing, e-mail, instant messaging, and video
BT Nortel solution optimises teaching and administration
BT has provided IP telephony and unified messaging using Nortel products at Bilborough College in the UK.
- IP telephony: the Nortel Communication Server 1000 (CS1000), IP-based PBX platform delivers IP telephony to 170 staff in a new building. Wireless IP phones will replace walkie-talkie devices used by IT and facilities management teams.
- Unified messaging: Nortel Call Pilot Unified Messaging enables administration and finance teams to combine voicemail, fax and e-mail into a single application on their desktops.
- Administration: the Nortel Telephony Manager provides advanced call logging, tracking and billing capabilities.
- Maintenance: A BT CustomCare package provides maintenance and support services.
BT UCC Nortel lowers cost of ownership at Bilborough College
The new converged network has helped Bilborough College to transform the teaching and learning environment and lower total cost of ownership through:
- Efficiency gains: Teachers no longer have to access messages in the staff room. Instead they have their own IP phones in the workroom, which also ensures that all messages can instantly be retrieved using voicemail.
- Lower equipment costs: Nortel Unified Messaging means that fax machines and scanners will become a thing of the past.
- Reduced operational costs: managing peak traffic meant the college had to temporarily employ additional suppliers, but the new Nortel CS1000-based call centre simplifies processes and enables the college to respond to seasonal trends effortlessly.
Next Steps
Contact a BT Account Manager to learn more about how BT Managed Nortel Unified Communications and Collaboration Applications can help your organisation work smarter and reduce costs.
