| Knowledge Base - Privacy Security Policy |
We have developed this policy because we want you to feel confident about the privacy and security of your personal information. Use of personal information You don't need to register to access most of this website. But if you do register the details you give us will be stored and may be combined with information about your use of the website and information from other BT Global Services records in order to:
If you register, we will treat you as having consented to our using your personal data in the manner described in this Policy. Telephone calls between you and BT Global Services may be recorded or monitored for the purposes of training and quality control. This information will not be used for any other reasons.
At BT Global Services we respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information. We will not send you unwanted email messages or junk mail, and your details will not be passed to ANY organisation beyond BT Global Services without your explicit permission. However, we will use email to send you messages about outstanding orders, faults and service issues. We may also use email to keep you up to date with news about BT Global Services eBusiness developments, as well as your current services, and anything you show an interest in, either online, or through other contact with BT Global Services.
BT Global Services complies with and is registered under the data protection laws in the United Kingdom and takes all reasonable care to prevent any unauthorised access to your personal data. BT Global Services people and those working for agents or contractors of BT Global Services have a responsibility to keep your information confidential and will only use it to offer products and services on behalf of BT Global Services. The personal details that we use to provide or promote our products and services (for example your name, telephone number, or details of the services you use), as well as any information taken from you while you are using this website, will NOT be passed to ANY organisation beyond BT Global Services to be used for marketing purposes. Your details may sometimes be shared with BT Global Services contractors or agents in order to provide you with BT Global Services products and services you have requested, but we will make this clear to you in the relevant terms and conditions we give you when you order.
Right of access to your BT Global Services information If you want to know exactly what personal information BT Global Services holds on you, you can obtain it, as long as you are a BT Global Services customer. If it transpires that the information held is inaccurate, we will make the necessary amendments and confirm to you that these have been made. Please write to the following address, enclosing a cheque for the administration fee of £10 made payable to BT plc under the terms of the Data Protection Act. Data Subject Access Manager, PP LF11, Libra House, Sunrise Parkway, Linford Wood, Milton Keynes, MK14 6PH
We at BT Global Services are serious about guarding the security of your personal data and the details of any transactions you make. Your billing account number is a sensitive piece of information, which can be used to find out information about your BT Global Services services, if it is used with your telephone number. Please be sure to keep this information safe and do not share it with others. For access to information such as itemised billing information and some business account and ordering services, extra proof of identity and authorisation may be needed.
How does BT Global Services protect your data? When you register details with us, make an order or access account details, we use a secure server. Any data you give us is encrypted using a 'Secure Socket Layer' (SSL) session. SSL is an industry standard and is one of the best ways to ensure Internet messages are not intercepted. You should be aware, however, that older browsers cannot use SSL. To be sure, you will need Netscape version 4.05 or Microsoft Internet Explorer browsers, version 4 or above. Over and above what BT Global Services do to safeguard your privacy and security, there are a number of things you can do to protect yourself from Internet fraud: When you have finished your session on www.btglobalservices.com, make sure that you prevent your details being seen by anyone that you do not wish to show. So, if you have registered and logged in, remember to log off. Clear any 'cache' so there is no record of any transactions left on screen - both Netscape and Internet Explorer let you do this. We also recommend you then close your browser so any history of the session is cleared. As an extra precaution your session on many BT Global Services websites will 'time out' if you have not used the website for 30 minutes.
BT Global Services websites may create a 'cookie' when you first register online. A 'cookie' is a piece of information, like a tag, which some websites create against your PC. Our 'cookie' stores some basic information which helps us to identify if you have visited the website before. BT Global Services' use of 'cookies' includes the following assurances:
If you do not want a cookie to be created on your PC, web browsers such as Netscape and Internet Explorer provide the option to disable them. Please bear in mind that some personalised services may not be available if you choose to disable cookies.
Third party Internet websites that you can link to through www.btglobalservices.com are not covered by our Privacy and Security policy, so we urge you to be careful when you enter any personal information online. BT Global Services accepts no responsibility or liability for these websites.
Managing your contact with BT Global Services If you would like to stop unsolicited telemarketing calls from BT Global Services and other companies, please contact the Telephone Preference Service on 0845 0700707 and register your telephone number(s). Direct marketing calls should stop after 28 days. If you would like to stop unsolicited direct marketing mailers from BT Global Services and other companies, please contact the Mail Preference Service on 0345 034599 and ask for a registration pack. Direct marketing mailers should decrease after 3 months. (Remember to re-register if you change your address.) If you would like BT Global Services ONLY not to call or mail you with details of products, services and special offers:
If you would like to stop unsolicited marketing facsimiles (faxes), please contact the Fax Preference Service on 0845 0700702 and register your fax number(s). Direct marketing faxes should stop after 28 days. If you are an individual consumer or a sole trader, it is illegal to send you such faxes unless you have given explicit permission to the sender. |
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